Understanding the CBS Code and how to use it

Every lockbox contains a call before showing (CBS) code. The CBS code allows the listing agent to control lockbox access by requiring the showing agent to call for authorization before opening the lockbox. The default CBS code is OFF. If the CBS code is active (turned on), you must enter the CBS code into your key before accessing the keybox.

After receiving the CBS from the Listing Agent, perform the following steps:

The CBS code option must be enabled in order to enter one. To enable CBS input:

  1. Open the eKEY App
  2. Tap More
  3. Tap Settings
  4. Slide the CBS Input slider to the right to turn it on
  5. Tap the Home button to return to the mail menu
  6. Select Obtain Key
  7. You will now have a section to enter in the CBS code

Please note that you will need return to Settings and turn CBS input off if your next box does not require a CBS. If you prefer to leave it on, you may do so but for boxes without a code you will need to turn the box Bluetooth on after entering your PIN code and then tap the begin button.

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